Welcome

Tier 4 Restricions apply as of 26th December 2020.  However, we can accept accommodation reservations from guests who are essential key workers, persons who are attending a funeral, guests who require accommodation whilst moving home, guests who are attending a wedding ceremony or cannot return to their main residence.  Please contact us to discuss.

In addition to our regular Bistro Menu from Monday 7th December - 24th December we are offering our Festive Fayre menu.

 

For reservations please call 01383 722282.

 

Tier 3 regulations apply - maximum of 6 guests from 2 households.

Meals are served from 12 noon until last orders at 5.00 pm

 

 

 

 

It`s finally time to welcome you back

As we re-open, the health and safety of guests and team members will remain our paramount concern in response to the COVID-19 pandemic.

 

During closure we have been working away at risk assessments and devising and adjusting all our new work protocols.  We believe it is possible to open our hotels safely including restaurants and bars, but conferences and large gatherings may have to wait a while longer.  As a result there will be a slightly different guest experience, but the same friendly atmosphere.

We have outlined below some of the measures we are taking to adjust our operations and protect the health of our guests and team members.  Detailed protocols have been developed and these procedures will be shaped further by Government guidelines and regulations.

Please stay safe, we look forward to seeing you soon.

The Solley Family

Before you arrive

Pre-arrival booking procedures will ensure the physical check-in process will be as quick and seamless as possible.  If this is not possible we will minimise the risk of any transmission.  Guests will be required to confirm their good health and absence of the symptoms of Covid-19 and that any international travel conforms to quarantine guidelines as a condition of their visit. If you have any concern that you have the virus, please stay at home.  We will happily re-schedule your visit.

Check-in

There will be a queuing system in place and we hope to minimise your waiting time.  Perspex screens are in place to protect staff and guests where direct face to face interaction is impossible.  All keys will be sanitised before we pass them to you.  We have made the journey to your room “touch free” by fitting door stops linked to the fire alarm system. Online check in is available to speed up this process.

Accommodation

Individual bedroom occupancy will be capped at 4 people, with a maximum of 2 adults and 2 children from a single household.  

Regrettably, we are now unable to service your room during your stay. If you require fresh linen and towels, please contact reception who will supply you with a “Self-Service Bag”. 

Extra Tea, Coffee and Milk is available from reception if required.

Should you wish your room to be fully serviced; this will necessitate a change of room. You would be responsible for moving your belongings.

Robust cleaning and sanitising protocols

Cleanliness and hygiene has always been a priority in our hotels.  Working with our cleaning suppliers we have focused on High Impact Touch points and we will ensure that those areas are cleaned on a frequent basis with an approved virocidal cleaning agent.  There are a large number of sanitising stations throughout the hotels; please use them before and after visiting the bar and restaurant.

Advanced Staff Training

As a condition of returning to work, team members will be required to complete an e-learning course on the Prevention and Control of Infection in the Workplace.  They will be required to confirm that they do not have any symptoms of Covid-19 or have been in contact with anyone suffering from it.

Appropriate PPE including face masks, visors and disposable gloves will be worn by team members based on their roles and responsibilities and in adherence of Government regulations and guidance.

Training of team members will be on-going and they will practice social distancing between themselves and guests.

Harvey’s Bistro and Restaurant 47

Breakfast is served daily between 7:00 am and 10:00 am.  Harvey's Bistro is open for food between 12:00 noon and 9:00 pm from Monday to Sunday.

Social distancing measures are in place which has reduced the amount of covers we can provide in our bistro and restaurant; therefore, please pre-book a tables for meal in advance.

What we ask of you during your stay

If you feel unwell during your stay please inform us immediately and stay in your room.  If you are able to leave we will ask you to return home as soon as possible.  If this is not possible we will ask you to self-isolate in your room and contact NHS Scotland who will advise you of the next actions.  We have systems in place to help you during this process.  Please use the sanitising stations around the hotel.

In some areas of the hotel you will find a one-way system and we ask you to follow the signs for your safety and the safety of other guests and staff.

You will find social distancing signs around the hotels, please respect our efforts in keeping you safe.

Finally, despite the restrictions placed on all of us we do hope you enjoy your stay and thank you in advance for your patience and understanding.

About Pitbauchlie House Hotel

The hotel is a privately owned 50 bed roomed hotel, set in 3 acres of wooded grounds and landscaped gardens and boasts 3 bars, an a la carte restaurant, a brassiere style bistro plus excellent conference and banqueting facilities.

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